Client Support Officer Payment Services M/F

CACEIS · Montréal (89) · CDI

Publiée le 20 mai 2026

Job summary

The payment services team is in charge of processing all outgoing payment involving clients accounts within currency market deadline, then reconciling any discrepancies spotted. There is as well a filtering control check to identify any restricted payment recipient.

The CSO is representing the company department in front of the client, therefore he should have been trained thoroughly and transversally on all activities managed at custody services Canada. His main duties will consist of (list non exhaustive and subject to amendment):

Building and keeping a good rapport with customers and fully comprehending their needs.
Providing training on procedures to new team members.
Ensuring that client information is updated and reviewed, including sensitive data such as quality level requirement, workflows management and technical documentation .
Maintaining knowledge of current services to provide clients with accurate information.
Take in charge all client request in a timely manner (within 2 hours
Participate to process improvement steps necessary to adapt internal tools to meet client expectations

Payment services

Chase broker / client on issues/discrepancies spotted on transactions
Take in charge analysis and investigation on existing pending or breaks
Manage incoming chasing or queries from counterparts and clients
Release payment instructions on market by respecting treasury cut off
Be the entry point for incoming calls or client queries

Preference will be given to applicants with:

Payment knowledge (TARGET, SEPA, CBPR+).
Excel skills (Pivot tables, Chart manipulation, Basic Formulas)
Knowledge of SWIFT message types: MT103/PACS.008, MT202/PACS.009, MT210/CAMT.057, MT900&MT910/CAMT.054

Supplementary Information

Competitive salary:

Bonuses are available, amounts are discretionary and performance based

Benefits Package:

Health Benefits which include Extended Health Benefits, Dental Plan, Vision Care, Paramedical Services Coverage
Life Insurance
Long Term Disability
Maternity and paternity benefits (Top Up)
Registered Retirement Savings Plan (RRSP)
Subsidised public transportation
Vacation entitlement starting at 3 weeks
Annual Learning and Training Subsidy paid by employer
Professional development opportunities and training

A collaborative and supportive team environment

Exposure to the asset management industry with opportunities for growth

Academic qualification / Speciality

Ideally 18+ months of financial services experience within [Back office payment operation / settlement / FXMM / , etc.]

Experience