Key Accounts & Operations Manager H/F

Acareer Mobility · Puteaux (92) · CDI

Publiée le 23 octobre 2026

Description de la mission

Mission

The Key accounts and Operations Manager is responsible :

Key Responsibilities

  1. Commercial Development

· Contribute to the definition and implementation of the (HQ) annual commercial action plan.

· Work closely with local agencies to conduct commercial actions aimed at increasing AGL's market share and revenue in agency and stevedoring activities.

· Consolidate, develop, and strengthen relationships with key customers, including ship owners, operators, traders, and industrial companies.

· Identify new business opportunities and support business development initiatives across the network.

· Monitor market trends, competitor activities, and industry developments to provide relevant market intelligence.

  1. Operations Management

· Manage and lead the HQ Operations Team, ensuring high standards of service delivery and customer satisfaction. Back up of operations team whenever needed.

· Monitor and evaluate the operational performance of local agencies, identifying areas for improvement and implementing corrective actions where necessary.

· Support local agencies in resolving operational issues, customer complaints, and claims.

· Ensure the consistent application of operational best practices across the agency network.

  1. Financial Management

· Contribute to budget preparation and support the achievement of financial objectives.

· Assist the HQ DA-Desk in debt recovery (FDA balance/SOA) and claims management.

· Support local agencies on financial matters involving clients such as pre-funding arrangements, SOA settlements, and dispute resolution.

  1. Reporting

· Prepare and submit monthly reports covering operational performance & commercial activities

· Produce bi-annual market reports highlighting industry trends, customer developments, and business opportunities.

Profil

Experience :

At least 15 years of experience in the shipping industry, mainly tramping activities.

· Proven experience in both commercial and operational management.

· Strong understanding of shipping operations, agency services, husbandry, stevedoring activities, and maritime business practices.

Skills & Competencies

· Fluent in English and French (written and spoken).

· Strong leadership and team management skills.

· Customer focus

· Excellent communication, commercial and customer relationship management abilities.

· Proactive, results-oriented, and solution-driven mindset.

· Strong prioritization and organizational skills, with the ability to manage multiple priorities effectively.

· Ability to work under pressure

· Adaptable and effective in multicultural and international working environments.

Compétences

Voir l'offre d'origine et postuler · Source : site carrières de Acareer Mobility

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