Senior Operations Officer - Income Processing M/F

CACEIS · Montréal (89) · CDI

Publiée le 29 juillet 2026

Job summary

Location: 700 Boul. René-Lévesque Ouest, Suite 300 Montréal QC H3B 1X8

Job Type: Full time, Permanent position

CACEIS is the asset servicing banking group of Credit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACES offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024) By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.

Business Description:

Supply notification of Income events to clients.

Reflect their entitlements by updating the custody book of records.

Settle payment of Income transactions upon receipt of funds to clients’ accounts.

Provide reconciliation work and attend to client queries.

Job Purpose:

Responsible for day-to-day validation of accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to CACEIS clients.

Supplementary Information

Ensure that all allocated income events are:

Processed, validated, and authorized within the required timeframes demonstrating high level of competency with the capability to validate overall processes with excellent accuracy
highly in adherence to SLA and operational procedures without exception; and deviations are reported to Supervisor/Manager immediately
Closely review/investigate and resolution of outstanding reconciliation items
Ensure that queries raised/assigned to individuals are answered within agreed service standards
Provide coaching and support on operational activities to staffs to ensure all aspects of team’s activity are satisfactorily covered.
Support the identification of new technology and operational processes to effectively reduce cost, increase quality service and ensure accuracy

Academic qualification / Speciality

Must possess expert knowledge on custody operations and asset servicing that covers varying Corporate Actions & Income events.

Should be systems literate.

Knowledge of SWIFT standards for Corporate Action & Income

Proficiency in the use of Microsoft Office products.

Experience